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Gambling addiction hotline

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Gambling addiction hotline watertown

Postby Maull В» 04.09.2019

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Call Us: These responsibilities include the promotion of Responsible Gaming gambling and the prevention of gambling by underage individuals, impaired individuals and individuals on the exclusion or self-exclusion lists.

This commitment covers the promise to our community to continue support for research initiatives and public awareness surrounding Responsible Gaming gaming and underage gambling. Responsible Gaming gaming is the provision of a safe, socially Responsible Gaming and supportive gaming environment where the potential for harm associated with gaming is minimized and people can make informed decisions about their participation in gaming.

Problem gambling is characterized by difficulties in limiting the money and time spent on gambling which leads to adverse consequences for the gamblers, others, or for the community. Problem Gambling, is gambling behavior which causes disruptions in any major area of life i. The Plan will be kept up to date and circulated internally and provided to the NYSGC for review and approval as changes are made.

The Plan will be implemented prior to the opening of the casino and will be followed by all Team Members. Team Members will all be trained on this plan as part of the company orientation to ensure full understanding and compliance with all Responsible Gaming and Problem Gambling protocols. Throughout the year del Lago will offer refreshers on the Plan through a variety of means such as pre-shift briefings, Responsible Gaming awareness week and National Problem Gambling Awareness Month, and full reviews with specific key casino Team Members.

Educate all del Lago Resort and Casino Team Members on how to recognize the signs, characteristics and symptoms of problem gambling behavior. Educate all del Lago Resort and Casino Team Members on the relationship of problem gambling to other addictive behavior. Educate all del Lago Resort and Casino Team Members on the location of problem gambling literature and explain how to handle guests seeking such information.

Educate all del Lago Resort and Casino Team Members on the process of assisting guests that are suspected of problem gambling and delivery of literature to them on the process of voluntary exclusion and other resources including both public and private treatment services.

Make literature available in designated public locations that describes the characteristics of problem gambling and the best way to seek help. Prevent all known underage guests from wagering. Prevent any individual that is impaired due to the apparent use of drugs or alcohol from wagering. Educate Team Members regarding Responsible Gaming alcoholic beverages service to prevent any individual that is impaired due to the apparent use of drugs or alcohol from being served alcohol.

Ensure that all Team Members are educated on the self-exclusion process, including where to direct guests who request to be self-excluded. Establish policies to ensure that Team Members comply with all aspects of the Internal Control Policies and Procedures as they relate to self-exclusion. All Team Members of del Lago Resort and Casino will receive Responsible Gaming training while certain departments will receive specific training that is only pertinent to those Team Members.

Training and training materials will be updated as necessary to include current research and information on Responsible Gaming and problem gambling. Additional training for Team Members will be conducted by either the General Counsel, Vice President of Legal Affairs and Compliance, the Vice President of Human Recourses or another individual as assigned with training and experience in Responsible Gaming training programs.

Team Members who have received training will be acknowledged with a Certificate of Completion upon completion of training. Team Members are required to receive periodic reinforcement training no less than once every 12 months, starting with the year following the year in which the Team Member was hired. Briefs or articles which highlight Responsible Gaming education will be included regularly in team member newsletters and updates.

There may be on-site gambling treatment provider visits throughout the year including during Responsible Gaming Education Week. Problem Gambling and related disorder treatment may be provided by Seneca County Mental Health to employees, if needed at no cost to the Team Members. Team Members are trained to recognize some of the potential behavioral, verbal, social, legal, economic and emotional characteristics that may indicate that a guest may have a gambling problem.

The cashing of any check payable to an individual including but not limited to Social Security, payroll, unemployment insurance, disability, or public assistance will be prohibited. RGRC will be located within close proximity to the casino floor and will also be a resource for training and will include a private meeting room. Reporting by Team Members will be oral reporting unless otherwise specified. All del Lago Resort and Casino Team Members are required to keep the reporting of suspected problem gambling behavior confidential.

The concerns should not be entered into the player tracking system. Before reporting, Team Members should ask themselves: Am I concerned? Are there security or service issues involved? A Supervisor or above will evaluate the facts and circumstances presented and make a determination if the guest should be approached. If an approach is warranted, a designated Supervisor or above will casually approach the guest to assess the situation.

If the individual seems receptive, the designated Supervisor or above will attempt to suggest a conversation in a private setting. The privacy of the guest must always be protected. These concerns must always be reported to a Supervisor or Security management. Additionally, the NYSGC will review and approve all Problem Gambling collateral materials to ensure consistency across all licensed properties. Relevant topics covered in these materials include, but are not limited to, Responsible Gaming and Problem Gambling, signs of problem gambling and options for help that are available.

All del Lago Resort and Casino Team Members will be trained on and be familiar with the location of the information and will be able to direct guests to the information. If the guest requests, they will be escorted to the on-site Responsible Gaming Gaming Resource Center. Requests for information are never entered into the player tracking system.

Certain Team Members, as designated in this policy will be trained in the Responsible Gaming service of alcohol. Team Members of specific departments will be trained in department-specific training regarding policies and procedures as set forth in this Plan.

All attendance and forms listed below may either be kept in paper or electronic formats. This record of training attendance will be kept on file in the Human Resource office. These forms will also be kept on file in the Human Resources offices and may be captured and filed electronically. This record of training attendance will be kept on file in the Human Resources office and may be filed electronically.

The signature may be physical or digital as a unique login. Specific departments have duties and responsibilities as set forth below: Security Department — Security is Responsible Gaming for the enforcement and reporting of operational efforts, which relate to the prevention and identification of underage gambling.

Upon identification by Security, or notification by any Team Member, of an underage individual who is on the gaming floor, gambling or not, Security officers will approach, engage, and verify the age of the guest in question by requesting verifiable government issued photo identification as outlined above.

If the guest is underage, or cannot produce verifiable government issued photo identification, Security will contact the NYSGC Agent on duty and contact Surveillance immediately. The underage individual will be escorted off the gaming floor or away from the entrance as appropriate by Security. All forfeited amounts shall be deposited into the commercial gaming revenue fund. Once the incident has been resolved, Security will notify the appropriate NYSGC staff immediately via email or phone or other means of any such incident.

The Security Department will complete a formal eviction form for the individual, who will be advised that subsequent violations will result in an arrest for trespass. A Security Department Team Member will document this event on an incident report and forward the report to the Vice President of Security.

Security will ensure that the incident report includes identification of all Team Members involved and the location on the gaming floor where the underage person was found, and ultimately forwards a copy of the report to the Assistant General Manager, General Counsel and to the Gaming Commission.

Surveillance Department — Surveillance is Responsible Gaming for the electronic monitoring of, among other areas, all gaming in the property. Upon identification, or notification, of an individual suspected to be underage, the Surveillance personnel will notify Security, who will follow the Security procedures related to underage gambling detailed above.

Surveillance personnel will immediately track the individual on the gaming floor to advise Security personnel if the individual had engaged in gambling activities. The Surveillance Agent or above will document the incident and notification efforts on an incident report. Slot Department — Every member of the slot department is Responsible Gaming for visually monitoring guest activity on the gaming floor.

Security will document the incident and notification efforts on an incident report. Table Games Department — Every member of the table games department is Responsible Gaming for visually monitoring guest activity on the gaming floor.

If a guest cannot or will not produce a valid government issued photo ID showing proof of age, the Cashier will not proceed with the transaction. The Cage Cashier will immediately notify Security. Security will document the incident and notification efforts of the Cage on an incident report. In addition, individuals under the age of 21 are not allowed to access the gaming floor and are not permitted to use the self-redemption kiosks or any gaming device.

No complimentary services or other like benefits will be provided to an individual under the age of Upon identification, or notification of an individual suspected to be under 21, del Lago Players Club representatives will immediately notify their immediate supervisor or above.

The Supervisor will notify Security and Surveillance who will follow the Security procedures related to underage gambling set forth above. If the Supervisor is not on duty, the attendant will go directly to Security who will follow the security procedures related to underage gambling set forth above. Any other marketing Team Members should immediately notify Security.

Food and Beverage Department — Although Security Officers will be asking anyone who appears to be 35 years of age or under for identification, all Team Members, but specifically Food and Beverage staff who have guest contact may question any guest, whether on or off the gaming floor, who is attempting to purchase alcohol. In addition, Food and Beverage staff who have guest contact will notify Security if a guest appears to be under 35 years of age and is on the gaming floor or consuming or attempting to consume alcohol.

Food and Beverage personnel with guest contact will notify Security who will follow the Security procedures related to underage gambling set forth above.

A Security Officer or supervisor will document the incident and notification efforts on an incident report. The list distribution and appropriate personnel include: Receipt of the list, as well as additions, deletions, changes and other updates, acknowledged by the General Counsel or Vice President of Legal Affairs and Compliance.

The General Counsel or Vice President of Legal Affairs and Compliance will disperse the list and additions, deletions, changes and other updates to the del Lago Cage and Rewards Club Managers who will make any necessary updates to the player database on a daily basis.

An electronic copy of the exclusion list will be kept in the security office and the surveillance room. Team Members of Security and Surveillance will review the information and photographs of the excluded persons once a month at a minimum, to become familiar with the appearance, identity and physical description of each excluded person.

If the comparison yields a match, Security will verify the identification of the individual and will notify the NYSGC agent on duty, if applicable, and contact Surveillance immediately. The individual will be escorted off the gaming floor or away from the entrance as appropriate by Security. The Security Officer or above handling the eviction will ensure that the incident report includes identification of all Team Members involved and the location on the gaming floor, and will forward the report to the Security Director or their designee for review and signature, and the Security Director or above forwards a copy of the report to the EVP-GM and General Counsel.

Security will complete the necessary reports, logbooks, and paperwork within twenty-four 24 hours of the incident. However, in no case will the completion and forwarding of the details of the incident to the Vice President of Security be greater than twenty-four 24 hours from the occurrence of the incident.

Surveillance Department — Surveillance personnel are Responsible Gaming for the electronic monitoring of among other areas, all gaming areas, all entrances and exits, and Food and Beverage areas in the property. Surveillance will maintain a copy of the Exclusion list in the Surveillance.

The Security department and Surveillance personnel assigned to Surveillance duties are Responsible Gaming for becoming familiar with the photographs of the excluded persons and for monitoring these areas for excluded persons. Upon identification, or notification, of an individual suspected to be on the Exclusion List, the Surveillance personnel will notify Security who will follow the security procedures related to excluded persons as set forth above.

Surveillance personnel will immediately track the individual on the gaming floor to advise a NYSGC Agent if the individual had engaged in gambling activities. Surveillance Agent or supervisor will document the incident and notification efforts on an incident report and will provide a copy of the Surveillance footage and timeline to the NYSGC Agent in person or via email, fax or other means with a copy of the incident report.

Slot Department — All Slot Attendants and supervisors are responsible for visually monitoring guest activity on the casino floor. Slot department personnel will review the exclusion which is available on a daily basis via the Statewide Self Exclusion database.

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